A travel agency that specialized in group trips to South Korea has shut down without caution, and its travel representative license has been revoked by the Singapore Tourism Board (STB).
In a news release on Friday (Apr 1), the statutory board said S Travel installed a notification which specified it had actually closed for company since Thursday. It served the travel agency a notice of revocation of its license on Friday. S Travel will have until Apr 21 to appeal versus this.
According to S Travel's website, it was integrated in Singapore in April 2010 by Mr. Nam Sang Ryong, a Korean who formerly operated in the airline market for 23 years.
While there was no indication of the firm's closure on the site, its Facebook page was no longer available on Friday and phones call to the Anson Road company' phone number went unanswered.
When Channel NewsAsia went to S Travel's office on Friday night, there was an indication at the door stating it was stopping operations immediately due to "unforeseen factors".
"STB embraces a severe view versus errant travel representatives and will not hesitate to take needed actions to protect consumer’s interests and protect the reputation of Singapore’s tourist sector," it said, adding that it was looking into the matter and may take further action versus S Travel and its directors.
Consumers with bookings with S Travel ought to get in touch with the agency regarding the status of their bookings or to look for refunds, and if this fails, those covered with relevant travel insurance must approach their insurance companies for assistance, STB stated.
Those without travel insurance can approach the Consumers Association of Singapore (CASE) or the Small Claims Tribunal where proper, it included.
When gotten in touch with, consumer guard dog CASE stated it had actually received six complaints from clients up until now, and advised those without travel insurance coverage to file claims with the Small Claims Tribunal as quickly as possible.
NATAS MEMBER AGENCIES OFFER TO HELP
The National Association of Travel Agents Singapore (NATAS), of which S Travel is a member, stated a couple of fellow companies have actually advanced to render assistance to impacted customers. They consist of Air Sino-Euro Associates Travel (ASA Tours), Citystate Travel, Scenic Travel and UOB Travel Planners. The similarity Chan Brothers Travel, CTC Travel, Dynasty Travel and Hong Thai Travel have actually likewise provided to sign up with the effort, NATAS said.
A spokesperson said the help rendered by travel representatives will not be a case of taking over bookings without payment. Instead it will be discounts based on just how much each specific agent is able to provide.
Dynasty Travel also stated it may think about working with suitable S Travel personnel.